Michael-Tech-SupportLightwriters have a great reputation for ease of use, robustness and reliability. Toby Churchill Limited is dedicated to providing a full-service support team to our customers.





What to do if your device is not working properly

Even though our products are designed to be resilient and reliable, we understand that sometimes problems do arise. If you are experiencing an issue, we recommend that you attempt the following in order to minimise the time you are without your device.

1. Try our FAQ & Download pages

You may be able to correct the issue yourself. From here you can follow step-by-step instruction pages and download pdf User Guides.

2. Reboot

Does your device turn on? If so, attempt a reboot. This may help fix any small quirks you might have been experiencing. Details of how to do this are on our FAQ pages.

3. Contact Us

UK Customers - Our highly trained Technical Support team are available 9-5, Mon-Fri. They can help troubleshoot over the phone, and help determine if your device needs to be sent in for repairs (see our Repairs Procedure). Advice is free, and phone numbers are standard landlines.

You can contact us by:

  • Email:
  • SMS: text message to 07518 037 058
  • Phone:
    Michael 01954 281 222
    Ben 01954 281 236
  • We can call you: if you request a 'call back' using the form on this page



Request a Call Back (UK)

We are available to respond to your request within office hours: 9-5, Monday-Friday.