Tobii Dynavox Care Warranty
Rest Easy with Tobii Dynavox Care
All all new Tobii Dynavox devices sold by Toby Churchill Abilia now come with Tobii Dynavox Care included for the duration of their warranty-period, at no additional cost.
What is covered?
- Accidental damage protection during warranty time (1 accidental damage claim per year)
- Batteries and chargers included (Replaced/repaired at no cost)
- FREE loan device whilst your device is being repaired (Subject to availability)
- FREE return shipment after repair
- Unlimited telephone support
- Unlimited e-training
- Remote trouble shooting (Requires internet connection)
The loan devices, support and training services will be provided by Toby Churchill Abilia.
What is not covered?
- Loss or theft of the device – can be covered by private insurance.
- Damage caused by deliberate action, misuse or neglect is not covered.
- Damage caused by any attempt to open the device will void the warranty and is not covered by the TD Care accidental damage protection.
- TD Care accidental damage protection does not cover any other devices that may be used together with your device.
- TD Care accidental damage protection does not cover any 3rd Party software and licenses or software that has been installed after initial purchase. You may need to re-install or re-activate such program or license after repair.
What if I need support?
Our highly trained Technical Support team are available 9-5, Mon-Fri. They can help troubleshoot over the phone, and help determine if your device needs to be sent in for repairs. You can contact us by:
- Email: email@example.com
- SMS: text message to 07518 037 058
- Phone: 01954 281 222
Please note: Coverage is not provided if the device is lost or stolen. The warranty does not apply to cosmetic damage that does not otherwise affect the functionality of the device. The warranty is void if the product has been disassembled. Repair or replacement with new or refurbished equipment is at the sole discretion of Toby Churchill Ltd.
Manufacturer’s warranty length:
At the same time as we introduce Tobii Dynavox Care, we will also increase the standard I-Series+ manufacturer’s warranty from 2 to 3 years. This means that the I-Series+ will always come with 3 years of warranty and 3 years of Tobii Dynavox Care.
For T-Series, PCEye Go and PCEye Explore, we still offer a 2 year manufacturer’s warranty, and 2 years TD Care included. The M-Series will not be be covered by TD Care. Please observe that these changes and the introduction of TD Care, does NOT affect the price of the products and are not retroactive for devices sold prior the TD Care release.
If you would like to extend the existing warranty of 2 or 3 years, depending on your product, then you need to purchase this extension at the same time as the device is ordered.
Contact us now for a quote.
- Email: firstname.lastname@example.org
- Call: 01954 281 210
Please note: If your coverage has expired there will be a mandatory inspection and reinstatement charge. If the device is found to be in need of repair during the inspection, any repairs needed must be performed and payment must be received before additional coverage may be purchased.